Refunds & purchase questions.
Keep your order reference handy so we can review the payment and the service issue you report.
Before you purchase
Use a trial to check your device and preferred content. Review the duration, simultaneous connections, currency, final total and any payment or renewal conditions shown at checkout. AUD figures on this website are indicative; checkout charges USD.
Report a problem
Contact us with your order reference, purchase date, email used at checkout and a description of the issue. For playback problems, include your device and player so support can investigate. Do not send card numbers, passwords or private access links.
Requesting a refund
Ask support to review the order and explain your request. This page does not promise an automatic refund or a fixed money-back period. Any applicable purchase terms and consumer rights will be considered when the request is reviewed.
Player purchases
Third-party player fees are charged by the app provider. Contact that provider about its own purchase or refund terms; a player activation is separate from an Australia IPTV subscription.
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