Choose the issue that matches your setup. If you need the team, include your device and request reference so we can start in the right place.
Start with your device family, then check the exact model and available player. Keep the access details supplied for your account separate from any app licence you purchase.
A submitted trial request is pending review. Keep the request reference and wait for the confirmed access details before attempting to sign in.
Open the device setup guides ↗Check whether your player expects a playlist URL, server address with username and password, or a portal address. These formats are not interchangeable.
Copy the supplied details carefully without extra spaces. Avoid repeated guesses. Contact support with the player name and the error message; do not publish passwords or playlist URLs in public screenshots.
Understand playlist and login formats ↗Check whether the issue affects one channel or every stream. Try a second title, close other active streams and restart the player. Then compare Ethernet with Wi-Fi where possible.
Tell support the channel or title, approximate Australian local time, device model and whether another stream worked. This separates a source issue from a home-network or device problem.
Follow the buffering checklist ↗Check your device’s time zone and the player’s guide offset, then refresh the guide. Australian states do not all follow the same daylight-saving rules.
Some channels may not supply guide data. If the live programme works but the guide does not, mention that distinction when contacting support.
Check Australian programme-guide settings ↗Plans differ by duration and simultaneous connections. AUD display amounts are indicative conversions; the shared checkout currently charges USD and shows the payable total.
For an existing order, use your order or request reference. Do not send full card details through the contact form. Refund conditions are described on the refund policy page.
Compare plans and connections ↗Send a concise description of what happened, what you expected and which checks you tried. Include your exact device, player name and the error text if there is one.
The contact form returns a ticket reference after the message is saved. Keep it for follow-up; a successful form submission is separate from resolution of the issue.
Contact support ↗Try Australian TV, live sport and international entertainment on the device you already own.
Start your free trial No payment details needed to request a trial.