Your subscription, channel source, player and device each do a different job. Here is what to look for before you choose a plan.
Our own player is available on supported devices, with VPN functionality inside the player. Ask our team for the correct version and setup instructions for your device.
You can choose the available server that suits your connection and viewing preferences. Our team can help you compare servers and configure the player.
Our customer support is available 24/7. We help you through installation, login, player configuration and troubleshooting until our service works on your compatible device.
Tell us your device model, player and the issue you are seeing. We will work through the setup with you and help select a suitable server. This is an assistance commitment; the separate refund policy explains refund conditions.
Get setup assistance ↗The service brings live-channel browsing and movies and series into a compatible player. Your chosen bouquet determines the channels shown, while the on-demand section is organised separately.
Programme availability can change. Check a few live channels and on-demand titles you actually want during your trial, rather than testing only the first item in the list.
Explore viewing categories ↗FHD, UHD and 4K channels are included, alongside selected 8K content where supplied. Actual playback depends on the source, device, player and connection; not every channel or title uses the same resolution.
Select the appropriate available audio track and subtitles in your player. Test them on your main screen, especially if you use a soundbar or need captions.
An EPG programme guide is included and shows current and upcoming programmes where guide data is supplied. Set the device and player to the correct time zone and refresh guide data if listings look stale.
Favourites make a large line-up easier to use. Organise sport, news and family viewing into short lists if your player supports them.
Fix guide timing and daylight-saving issues ↗Choose the number of connections your household needs at the same time. Installing a player on another device is different from opening another simultaneous stream.
Match your plan to peak household usage. Two people watching different programmes at once need sufficient simultaneous connections, along with enough connection capacity at home.
Understand simultaneous connections ↗A player is the application that opens your access details. Some apps are free and others require a separate licence; an app purchase alone does not include the television subscription.
The correct login method depends on your setup. Use the fields supplied with your access details; MAG/portal devices follow a different process from username-and-password players.
Find your device’s setup guide ↗Catch-up is included on supported channels. Coverage depends on the channel source and player; recording may require suitable device storage and additional player configuration.
Test any feature that is essential before choosing a longer plan. Use parental controls where supported, and contact support with your model and player name if you are unsure.
Try Australian TV, live sport and international entertainment on the device you already own.
Start your free trial No payment details needed to request a trial.