Have your device model, a compatible player and the access details supplied for your own account ready. App fees and features vary by player.
Request a trial for this device ↗01Start with your operating system
Confirm whether the computer runs Windows or macOS and note its version. Choose a player distributed for that system. A mobile app with the same name may not offer the same desktop features.
Obtain software from the verified publisher or your operating system’s official store. Check whether any app activation fee is separate from your service subscription.
02Match the player to your access format
Some desktop players are designed around a playlist URL; others accept a server address, username and password. Confirm the required method before entering anything.
In the trial form, choose Windows or macOS accurately. Windows users can request our player, while Mac users can identify an existing player or ask for a compatible suggestion.
03Load the account and test playback
Copy the supplied details without extra spaces. Let the catalogue finish loading, then check a live stream and an on-demand programme. Try full-screen playback, sound output and subtitles.
If you switch to another device, stop the computer’s active stream first when using one connection. A minimised player may still be streaming.
04Separate account and computer problems
For an authentication error, check the login fields and account status. For stuttering video, compare another stream and note whether other applications or downloads are busy.
Record the player version, operating system, network type and error text before contacting support. Keep playlist URLs and passwords out of screenshots and messages.
Try it on your own screen.
Check your preferred content and home setup before choosing a subscription.
Request free trial ↗